Customers

Welcome to the HRV family

How’s your invironment? We hope you’re enjoying it – nice to have more and more kiwi families living in more comfortable, healthy homes.

We have over 145,000 customers in New Zealand and we’re committed to providing you with great customer service every time you need us.

Upgrades & Add-ons

Looking for an upgrade to your HRV ventilation system? Take a look at our most popular add-on upgrades and service options in our Upgrade Center.

Visit Our Upgrade Center

 

Filter change

Does your system show you need to change your ventilation filter? Your trained service technicians are able to install your new HRV ventilation filter and complete an accompanying system service to ensure you're getting the best performance from your HRV system.

Learn More

FAQ’s

If you’re looking for a few quick answers to some of the most popular questions people ask about HRV solutions.

LEARN MORE

New to HRV?

If you're lucky enough to have recently moved into a home with an HRV ventilation or Whole Home Water Filter System we'll help you get started here.

LEARN MORE

HRV instruction manuals

Need help with any of your HRV products? Find the manual here.

LEARN MORE

Contact us

We’re here in person too – here’s how to contact us.

LEARN MORE

We know HRV can make a healthy invironment, but we hope it’s a happy one too. Which is why we put a big focus on customer service and keeping you well looked after.

These are our promises:

  • Always on time – When we make an appointment with you we'll be there on time, every time.
  • Always available – We’ve got a local customer service team in your area, so we can be there when you need us.
  • Always ready for feedback – HRV customers are a passionate bunch and we welcome your enthusiastic feedback, so let us know what you think.

 

You could give us your feedback now or tell us why you love HRV in our testimonials section.