How does ventilation create a healthier home?

Fresh, filtered air is brought in, old air is removed. The HRV home ventilation system installed in your roof space changes the air in your home to expel excess moisture, toxins and odours created by cooking, cleaning, breathing and other sources. Incoming air is filtered to remove dusts, pollens and other contaminants, preventing mould and mildew for a fresher, healthier home.

 

What is involved to install an HRV system?

Your HRV is installed by a local team of friendly, professionally-trained electricians. A new power point connects the system and a certificate of compliance is issued for electrical work. The installation is completed at a time that is convenient for you, the install team clean up and then follow up with a full explanation of how to create a perfect home environment.

 

Does the HRV system come with a warranty?

The HRV system, on installation, is warranted for 3 years against fault. In normal conditions the system will require a service after each 24-month period. A filter change is carried out at the same time. HRV genuine parts are required as part of the ongoing warranty and to ensure you continue to get the best performance from your system.

What payment options are available?

All the usual payment options are fine - cash, cheque, direct credit or credit card. We also have easy payment options available through Q Card.

 

How much does an HRV system cost?

Each home is different. That's why we come to you to take moisture and temperature readings, which are then used to determine the best solution for your home. Our HRV ventilation specialist will take you through a full presentation of how everything works, provide a price and if you'd like to go ahead, the installation is planned for whenever suits you.

 

I've just moved into a home with an HRV system, what do I do?

HRV Home Ventilation systems are designed to make your Invironment healthier. Outside air is drawn through the roof space, filtered and distributed through your home free from pollutants, creating a fresh home environment. No more hidden damp, no condensation, no dust, toxins or harmful pollens. There are only a few times you will need to adjust your HRV System - it is a smart, fully automatic system.

Our website is full of useful information for HRV owners - to familiarise yourself with your control panel read through our instruction manual. If you've got questions or would just like to chat our friendly Customer Service team is here to help. Contact Us or give us a call on 0800 HRV 123.

 

Where can I get more information on my system?

Our Customer Service team are only a phone call away and are more than happy to help - give them a call on 0800 HRV 123 (0800 478 123). Alternatively, our website has plenty of useful information on your HRV system.

 

I've had my HRV system for a while - why do I have a black ring around my outlet vent?

In some houses, the air passing out of the outlets across the ceiling will cause a static charge to build up. This can cause a build up of household dust from inside the room attracted by the static charge. Simply wipe away the dust ring with a dry cloth, then turn the diffuser plate of the vent open a little further to help stop this from recurring. If this persists, give us a call and we can arrange a visit by one of our Customer Service team.

 

My 'Replace Filter' light is flashing, what does this mean?

This light indicates your system requires a service and filter change. It is important that filters are changed with a genuine HRV filter every two years to ensure the performance of your HRV system isn't compromised, and you continue to receive all the benefits HRV provides.

 

What do the ventilation levels on my control pad mean?

At different times of the year more or less air is needed to clear condensation in your house. Higher levels will bring more cold air into a house. A balance between condensation clearing and reducing the amount of cold air into the house is dependent on each house.

Adjust to suit

Spring, Summer and Autumn: Lower ventilation levels (1 - 3)

Winter: Higher ventilation levels (3 - 6).

For more information call our Customer Service team on 0800 HRV 123.

 

My HRV is working great, but I still get condensation occasionally on some windows - why is this?

Even though your home is now dry, cold or damp weather conditions may still lead to some misty windows - certainly far less than what you would have had without your HRV. No system can guarantee zero condensation but rest assured, your HRV is getting you as close as possible.