How does ventilation create a healthier
Fresh, filtered air is brought in, old air is
removed. The HRV home ventilation system installed in your roof
space changes the air in your home to expel excess moisture, toxins
and odours created by cooking, cleaning, breathing and other
sources. Incoming air is filtered to remove dusts, pollens and
other contaminants, preventing mould and mildew for a fresher,
What is involved to install an HRV
Your HRV is installed by a local team of
friendly, professionally-trained electricians. A new power point
connects the system and a certificate of compliance is issued for
electrical work. The installation is completed at a time that is
convenient for you, the install team clean up and then follow up
with a full explanation of how to create a perfect home
Does the HRV system come with a
The HRV system, on installation, is warranted
for 3 years against fault. In normal conditions the system will
require a service after each 24-month period. A filter change is
carried out at the same time. HRV genuine parts are required as
part of the ongoing warranty and to ensure you continue to get the
best performance from your system.
What payment options are
All the usual payment options are fine -
cash, cheque, direct credit or credit card. We also have easy
payment options available through Q Card.
How much does an HRV system cost?
Each home is different. That's why we come to
you to take moisture and temperature readings, which are then used
to determine the best solution for your home. Our HRV ventilation
specialist will take you through a full presentation of how
everything works, provide a price and if you'd like to go ahead,
the installation is planned for whenever suits you.
I've just moved into a home with an HRV
system, what do I do?
HRV Home Ventilation systems are designed to
make your Invironment healthier. Outside air is drawn through the
roof space, filtered and distributed through your home free from
pollutants, creating a fresh home environment. No more hidden damp,
no condensation, no dust, toxins or harmful pollens. There are only
a few times you will need to adjust your HRV System - it is a
smart, fully automatic system.
Our website is full of useful information for HRV owners - to
familiarise yourself with your control panel read through our
instruction manual. If you've got questions or would just like to
chat our friendly Customer Service team is here to help. Contact Us
or give us a call on 0800 HRV 123.
Where can I get more information on my
Our Customer Service team are only a phone
call away and are more than happy to help - give them a call on
0800 HRV 123 (0800 478 123). Alternatively, our website has plenty
of useful information on your HRV system.
I've had my HRV system for a while - why do
I have a black ring around my outlet vent?
In some houses, the air passing out of the
outlets across the ceiling will cause a static charge to build up.
This can cause a build up of household dust from inside the room
attracted by the static charge. Simply wipe away the dust ring with
a dry cloth, then turn the diffuser plate of the vent open a little
further to help stop this from recurring. If this persists, give us
a call and we can arrange a visit by one of our Customer Service
My 'Replace Filter' light is flashing, what
does this mean?
This light indicates your system requires a
service and filter change. It is important that filters are changed
with a genuine HRV filter every two years to ensure the performance
of your HRV system isn't compromised, and you continue to receive
all the benefits HRV provides.
What do the ventilation levels on my control
At different times of the year more or less
air is needed to clear condensation in your house. Higher levels
will bring more cold air into a house. A balance between
condensation clearing and reducing the amount of cold air into the
house is dependent on each house.
Adjust to suit
Spring, Summer and Autumn: Lower ventilation
levels (1 - 3)
Winter: Higher ventilation levels (3 -
For more information call our Customer
Service team on 0800 HRV 123.
My HRV is working great, but I still get
condensation occasionally on some windows - why is this?
Even though your home is now dry, cold or
damp weather conditions may still lead to some misty windows -
certainly far less than what you would have had without your HRV.
No system can guarantee zero condensation but rest assured, your
HRV is getting you as close as possible.