At HRV our mission is to help make every kiwi home healthier. In short, we want every kiwi to love the feeling of coming home!
Since day one in 2003 we’ve been selling something you can’t see, taste or touch… the feeling you get when you walk in the door to a home filled with warm, dry, fresh air.
We’re not the only ones who love that feeling. Today, we’ve helped more than 500,000 New Zealanders feel great about where they live with ventilation, heat pumps / air conditioners, water filtration and now home electric vehicle charging.
But it all comes back to the home. Whether you own your home, or you’re a landlord providing one to tenants, a warm, dry, healthy home is super important.
Getting every home in the country up to that standard is a big job – so we’re lucky to have some great partners along for the ride. We’re New Zealand’s only home ventilation company to be endorsed for our filtration by Sensitive Choice. And we’ve got the backing of our owners Vector Ltd, one of New Zealand’s biggest infrastructure companies.
HRV’s success over the last 18 or so years is built on our team – experienced, passionate people who want to help. So over the years some of the best people in the business have knocked on our door, and we’re proud as anything to call them our team.
Meet our team
Steer the ship and make the team love the feeling of coming to work – that’s our Group General Manager’s job in a nutshell.
Helen joined HRV as Chief Financial Officer in 2017 and has led the business since January 2020. She works across all areas of the company and is at the heart of building on our brand reputation by giving as many Kiwis as possible the chance to transform their homes with HRV.
Before HRV, Helen held leadership roles in areas as diverse as wine, logistics, events and transport. Rumours that she auditioned for the role of our TV mascot Harvey’s voice cannot be confirmed or denied.
Iain has been with HRV for six years and is one of our biggest advocates of the difference HRV can make. As he says, “the single most common piece of feedback I get from people is ‘why didn’t we do it sooner?!’”
Iain will take any opportunity to tell people about what HRV can do for their homes and families, including a star turn on TVNZ’s 7 Sharp last year. He even has a fan club! (Not many members yet, but he says it’s early days.)
Like a lot of our team, Andrew is a real people person. He loves telling stories and enjoys hearing them just as much. His favourite yarns? The ones from customers telling him and his team about the difference HRV has made to their lives.
Andrew says it’s what gets him up in the morning: knowing he’s helping people live better lives in homes that HRV has helped make healthier. And the best part? “Working for a kiwi owned and operated company… that’s a great feeling.”
Remember the guy who liked the shaver so much he bought the company? Darron’s a bit like that. He had an HRV home ventilation system installed three years ago and was so blown away by the difference it made to his home and family that he applied to join the team.
As Regional Manager Auckland he’s helping families in New Zealand’s biggest city have the same experience his family did – a drier, healthier home thanks to HRV.
What makes someone with careers in advertising, software and food manufacture switch to running an HRV business? Trying it for himself!
“After having an HRV system installed at home it wasn’t long before I decided I needed to help other families experience the same transformation,” says James.
As owner of our North Shore operation, James leads a team of 20 people with one focus: outstanding customer service.
“The most common response from people after installing a ventilation system is “I wish I’d done it sooner,” so we are always excited to meet a new family and help them transform their living environment.”
Michael is passionate about his local community, wanting to help people to achieve healthier, happier home living environments. He also believes in the importance of giving back, and sponsors projects at a local school, a dance studio, Totara Hospice and Banardo's.
It's that sense of community that drives his business too. “Before we ever get to sit at someone’s kitchen table and talk to them about creating a healthier home, they’ve talked to their friends first,” he says. “That’s why we try so hard to make every customer experience – from our first meeting to a filter change years down the road – a great one.”
A lot has changed since Lyndon joined HRV in 2004. What hasn’t changed is what matters most: our customers.
“When I joined and then went on to set up the Waikato operation in 2006, HRV was relatively new to the market,” he says. While HRV has 500,000 users nationwide, the focus on our customer since day one has not changed. “We’re here to help people love the feeling of coming home,” Lyndon says. “That’s a great thing to be able to do… but it only works when you remember we’re in the people business.”