LET HRV HELP YOU MAINTAN YOUR TOTAL HOME SOLUTION
GOT A QUESTION?
Here's the answers to our most frequent ones:
How does ventilation create a healthier home?
Fresh, filtered air is brought in, stale air is removed. The HRV home ventilation system installed in your roof space changes the air in your home to get rid of excess moisture, toxins and odours created by cooking, cleaning, breathing, and other things. Incoming air is filtered to help remove dusts, pollens and other contaminants, preventing mould and mildew for a fresher, healthier home.
What’s involved in installing an HRV ventilation system?
Your HRV ventilation system is installed by a local team of friendly, professionally-trained electricians. A new power point is installed to connect it and a certificate of compliance is issued for electrical work. They will find a time that’s convenient with you for installation. Then your installer will also talk you through how to get the perfect home invironment using your new HRV Next Generation ventilation system or one of our innovative ventilation upgrades.
Does the HRV ventilation system come with a warranty?
At installation, your HRV ventilation system is warranted for 3 years against fault. But you can also upgrade to a SuperCare Warranty giving you 5 years cover. In normal use the system will require a service every 24-months. A filter change is carried out at the same time. Genuine HRV parts are required as part of the ongoing warranty, and to ensure you continue to get the best performance from your system.
What payment options are available?
We take all the usual payment options – cash, cheque, direct credit or credit card. We also have easy payment options available through Q Card. At times we have special payment option plans available too - take a look
How much does an HRV ventilation system cost?
Each home is different – in size, environment, inhabitants etc. Which is why we come to you to take moisture and temperature readings, which we then use to determine the best solution for your home. Our HRV ventilation specialist will take you through a full presentation of how everything works, provide a price and if you'd like to go ahead, the installation is planned for whenever suits you.
I've just moved into a home with an HRV ventilation system, what do I do?
Lucky you! HRV home ventilation systems are designed to make your invironment healthier. Outside air is drawn through the roof space, filtered and distributed through your home free from pollutants, creating a fresh invironment. Our system helps to alleviate hidden damp, condensation, dust, toxins or harmful pollens. There are only a few times you may need to adjust your HRV ventilation system – it’s a smart, fully automatic system.
Take a look here for a quick overview of how the system works and how to use it to best advantage at your new place. For more in depth advice on changing settings, take a look at the manual, or talk to our Customer Service team if you have any questions – 0800 HRV 123 or online now.
Where can I get more information on my HRV products?
Our Customer Service team are more than happy to help – give them a call on 0800 HRV 123 or talk to them online. Otherwise, take a look around this site to find out more useful information on your HRV product.
I've had my HRV ventilation system for a while – why do I have a black ring around my outlet vent?
In some homes, the air passing out of the outlets across the ceiling will cause a static charge to build up. This can cause a build up of household dust from inside the room attracted by the static charge. Simply wipe away the dust ring with a dry cloth, then turn the diffuser plate of the vent open a little further to help stop this from recurring. If this continues, give us a call on 0800 HRV 123 and we can arrange a visit by one of our Customer Service team.
How do I use Burnt Toast Mode?
My 'Replace Filter' light is flashing – what does this mean?
This light indicates your system requires a service and filter change. It is important that filters are changed with a genuine HRV SETA nano-filter every two years to ensure the performance of your HRV ventilation system isn't reduced, and you continue to get all the benefits your HRV ventilation system provides.
To find out more about the Filter Change and Service click here.
What do the ventilation levels on my control pad mean?
At different times of the year more or less air is needed to clear condensation in your home. Higher levels of condensation mean bringing more cold air into a house. The balance between condensation clearing and reducing the amount of cold air coming in is dependent on each home.
You can adjust it to suit:
- Spring, Summer and Autumn: Lower ventilation levels (1 - 3)
- Winter: Higher ventilation levels (3 - 6).
For more information call our Customer Service team on 0800 HRV 123
My HRV ventilation system is working great, but I still get condensation occasionally on some windows – why is this?
Even though your home is now dry, cold or damp weather conditions may still lead to some misty windows – though certainly far less than without your HRV ventilation system. No system can guarantee zero condensation, but believe us when we say your HRV ventilation system is getting you as close as possible.
What is Energy Saver mode?
Energy Saver turns off Cooling mode in the winter, and turns off Heating mode in the summer. The system automatically senses the change of seasons.
How does the HRV water filtration system work?
1. Multi-stage sediment filter – removes particles larger than 1 micron (very small). Most local bodies (councils) only filter to 5 micron.
2. KDF filter – removes many heavy metals incl. mercury, lead, aluminium, chromium etc and greatly enhances chlorine removal.
3. Granular Activated Carbon filter – filters out up to 99% of chlorine and by-products.
4. Magnetic Water Treater – aligns scale causing particles which can reduce build up on shower glass and jug elements.
How does the magnetic water treater work?
A powerful focused magnetic field changes the physical characteristics of the water chemistry. The Magnetic treatment separates scale causing particles and aligns them neatly to reduce clumping.
I have the HRV water filtration system and my water is murky – what should i do?
If you fill a glass of water to the top and a whitish murkiness disappears over 1 to 2 minutes, the murkiness is caused by fine air bubbles.
If the colour is brown, the sediment filter needs to be replaced. We recommend replacement every 12 months.
My water has a black look to it.
Flush 20 litres of water through the filter to remove any carbon fines. If the problem persists after 20 litres, the carbon filter may have been over pressurised. A new carbon filter will need to be installed.
The water system has a leak.
Call HRV on 0800 HRV 123. HRV will send a technician out to repair the leak. If the system is within warranty, the repair will be carried out at no cost to the customer.
How often do the filters need changing?
Once every 12 months for a standard 3-5 bedroom house. HRV will be in contact to arrange a filter change or you can book a service online and HRV will be in touch.
My water pressure has dropped. What should I do?
The HRV water system filters may be full of sediment, and are hindering the water from passing through. At this time we recommend a filter change.
Can I change the filters myself?
Yes you can. New filters can be purchased online. Filters will be sent out with a simple set of instructions so you can install the filters yourself. If you are unsure on how to change the filters, then HRV are more than happy to change the filters for you.
I use tank water, will the HRV water system work?
Yes, HRV will specify the correct system for your home. Our rural solution will assist with the removal of heavy metals, pesticides, agricultural sprays, fertilisers etc. We also provide an additional UV lamp to ensure that any bacteria are killed.
My house is huge. Is the HRV water system big enough?
The HRV Water system has been designed for the medium to large New Zealand home. If you have more than 2-3 bathrooms, and/or more than 6-8 people living in your home, HRV may specify a larger HRV water system.
Will the filter system reduce the water pressure?
When do I need a cover for the water system?
A cover is required if the system is installed outside. This is to protect the system from sunlight and any weather or environmental exposure such as salt or sulphur.
When should I use a heater?
When your room temperature falls below 18 dregrees is recommended.
How much money should I spend on a good electric heater?
Spend as much money on your heater as you can afford. Typically more expensive heaters are better at radiating heat. Convective heat rises quickly to the ceiling and can be lost.
Expect to pay from $700 for a good electric heater (including installation on wall and electrician signature to ensure product safety).
What is a Thermostat?
A thermostat turns an electric heater ON if the room temperature is below the set temperature. A thermostat turns an electric heater OFF if the room temperature is above the set temperature.
What is a Thermostatically controlled heater?
All HRV heaters have a Thermostat. The heater will have a variable thermostat so you can control the set temperature (the max temperature of the room).
Digital display can be easy to use. Set the temperature between 18 and 21, turn the power on, and the heater will work to keep the room at the set temperature.
Manual dials 1 to 5 should be avoided as they can be confusing for people to operate.
Where is the best place to put a heater?
If you put a heater on the opposite side of the room to a window, you can cause a cold draft to scoot along the floor, because cold air drops down from the window, is drawn across the floor by the heater, heats the air, moving it to the ceiling, and back to the window.
The better place to put a heater is under the window.
What are the benefits of using a 7 day timer?
You can easily programme the heater to turn on and off when you are in the home. This will significanly reduce heater power consumption as you are forcing the heater to turn off when you are not there.
How many heaters do I need for an average three bedroom house?
HRV would recommend a 2KW heater for each average sized bedroom. The HRV heaters are 2KW and therefore heat the room quickly. HRV would need to assess the lounge or living areas for heating requirements as this can significantly vary depending on building design.
How much will it cost to install a whole home heating solution for a 3 bedroom Home?
Every home is different to please ask for a free home assessment.
Does a higher KW heater use more electricity?
Yes, but the higher KW heater will heat the room up quicker to the set temperature, then turn off. How well the room is insulated will affect how long the heater is off for. The heater will automaticlly turn back on when the room temperature falls below the thermostat temperature.
A higher KW heater will keep you warm even on the coldest evenings.
Do I need a heater if I already have a heat pump?
A high-wall heat pump is designed to heat the room it is installed in, it's not a whole home heating appliance. If the heat pump is in the living area, heaters are ideal for providing heat in smaller bedrooms.
Why should I choose Electric over Gas heating?
HRV recommend you do not use unflued Gas heaters, as they put CO2 into the home, and also cause moisture in the home. A flued gas heater is lovely, as they generate lots of heat, fairly economically. They also look nice when they are working but can be expensive to install. Gas heaters require either reticulated gas supply into the home or you have to organise for Gas Bottles to be changed.
Electricity is easy to use as a heating source.
Should I put a heater in my bathroom?
Yes, as it will help you keep the bathroom drier, especially if in combination with HRV extraction and ventilation.
Why are heat pumps more efficient than traditional heaters?
Heatpumps don't "create" heating, they tranfer heat energy from outside to inside. HRV radiator/heaters will consume 2KW of electricity to create 2KW of heating, when a heatpump may consume 2KW of electricity, and create 6 to 8 KW of heating.
Where is the best place to locate my heat pump?
HRV recommend back-to-back heat pumps where the inside unit is placed on the same wall as the outside unit. These are the most ecomical to purchase. HRV can install a heat pump on internal walls depending on the situation, but there will be a higher cost of installation which can make this impractical. You can choose from both highwall and floor mounted heat pumps depending on what suits you. HRV recommend a free home assessment to specify the correct product and placement for your home.
Where in my home should I put my heat pump?
HRV recommend the lounge and living areas as the primary place for heat pumps. There are also smaller options available for bedroom heating and cooling.
How big do I need my heat pump to be?
HRV supply a range of heat pumps to suit your needs and recommend a free home assessment to specify the best heat pump for you. As a rule of thumb, rooms that are small and well insulated only need a small heat pump and large rooms with lots of windows/external walls will need a larger heat pump.
Can I use my heat pump to cool?
Yes - this is great option for summer.
Will my heat pump help to dry the home?
The air movement and extra heat will help in the drying process. This is dependent on how the customer sets up the heat pump operation. HRV recommend an HRV ventilation system for drying the home and a heat pump for heating and cooling. These 2 products work well together because a drier home is easier and more energy efficient to heat.
Will my heat pump dehumidify (reduce moisture in the air)?
Some heat pumps are sold as good dehumidifiers. The truth is that this is not their primary purpose. The HRV ventilation system combined with HRV extraction, is a far more effective way of drying your whole home.
Are heat pumps noisy?
The internal wall mounted unit has a fan which is designed to minimise noise.
Do heat pumps create drafts?
Drafts are caused by air moving through a break in the building envelope i.e. under a door. A heat pump moves air around the room but this should not be confused with a draft.
Why choose HRV?
HRV provides the correct product specification for your home, installation, and after sales service. HRV provide quality products from trusted heat pump brands.
How do I control my heat pump?
A remote is supplied with the product, along with comprehensive guide on usage. Your friendly HRV installer can show you how to use the heat pump. Call 0800 HRV 123 if you have any questions about how to operate any HRV product.
What is Insulglaze?
Insulglaze is an acrylic secondary glazing product that is magnetically attached to the inside of window frames.
Can it scratch?
Yes, just like glass it can scratch if coarse cleaning cloths are used, however most scratches can be taken out by rubbing a small amount of toothpaste on them.
What about the back door with my dog?
If there is a problem with the dog scratching the back door, we have a flexi glass hard coat acrylic that we can use.
Is it good for noise?
It can reduce noise through the windows when applied with an air gap between the two panes. However noise does also come through walls, ceilings and roofs.
Will it get rid of condensation?
It can help reduce condensation. Warm air goes to your coldest surface which is your glass or aluminium frames. Insulglaze is not a conductor of temperature like glass so it does not get cold the same as glass. Therefore the warm air cannot settle on there and cause condensation.
Will I still get the winter sun?
Yes, because Insulglaze will store up the radiant heat from the sun and slowly and passively release it into the home.
Will it protect my furnishings from UV damage?
Insulglaze can reduce the amount of damaging UV rays that come through the window.
Will the acrylic go yellow, crack or craze?
No, there is also a 30 year warranty on the acrylic.
Can I take the panels off?
It is not normally necessary, however yes it is possible to do. A service is provided by HRV Windows if necessary.
Will the Insulglaze extrusion/frame match my existing frame colour?
We will colour blend our extrusion/frame to “blend in” with your existing colour.
Does colour blending cost more to do?
No, this is covered in the overall price, however there is a discount if you have our standard white or silver extrusion. A Sales Consultant will work that out at the time of the obligation free price assessment.
What is Ecolux 70?
Ecolux 70 is a Low-E film, applied to the inside of windows.
What is the guarantee?
Limited Lifetime guarantee for Ecolux 70.
Will it scratch?
Excolux 70 is recognised for having one of the most scratch resistant surfaces in the film world.
Will it deal with condensation?
Ecolux is not designed to remove condensation. In the case of condensation on windows, consider Insulglaze or HRV ventilation.
Why does it have a gold tinge?
Because the Low-E coating contains gold nano particles, thus giving is a slight golden tinge.
Do I have to get my whole house done?
You can get as much or as little as you wish (min 2sqm). We recommend getting the rooms done that you live in the most, such as your lounge, kitchen, master bedroom.
Will it make the house cooler in summer and warmer in winter?
Yes, in the summer it will reflect radiant heat from the sun outwards which will keep the home cool. In the winter, it will reflect heat inwards, retaining warmth in the house.
How much does it cost?
We offer a free no obligation quote and if you decide to purchase the product we do have different payment options available. The cost depends on the size of the windows and the product.
What are Trueview Films?
We have a range of Trueview Films. These films help with everything from privacy, excessive glare, UV fading and solar heat rejection.
How long do the Quotes last for?
An HRV windows quote is valid for 1 Month.
How long does the appointment take?
An in-home consultation takes anywhere between 30-45minutes.
ANYTHING ELSE WE CAN HELP YOU WITH?
HRV Instruction Manuals & Warranties
Need help operating your HRV products or looking for your warranty? You can find manuals & warranties here
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With a full range of ventilation, heating, cooling, window insulation and water filtration products, we pride ourselves on helping to create healthier home invironment™ by providing Total Home Solutions for Kiwi families.
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