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Do you provide after-sales service?

Absolutely! Your heat pump or home ventilation system may need regular service to comply with the manufacturer’s warranty conditions. HRV has been servicing everything we install since we opened for business in 2003 – we’re here for you!

My rental property already has a heat pump – will that comply?

It depends on when it was installed and what its capacity is. You can check the detail here or ask one of our dedicated team for advice.

What do I need to know before buying a heat pump?

The Healthy Homes Standards are very clear on the minimum heating capacity needed in a rental property’s living area and any new heat pump must meet that specification. The requirement is based on the size of the living area, type of insulation and other factors. You can check by using this calculator.

When do I need to meet the Standards by?

You can find full details of the timeline here but new and renewed tenancies will have 90 days to meet the standards after 1 July 2021.

Who can I talk to about meeting the Standards?

HRV’s dedicated landlord team is your one-stop shop. We can help you meet the ventilation and heating parts of the Healthy Homes Standards and manage every step from the first phone call to after sales service.

Will an HRV home ventilation system help meet the Standards?

Unfortunately, HRV home ventilation isn't mentioned in the ventilation Standard but we’re working to change that. However as a landlord we think it’s a great investment in providing a comfortable, drier living environment for your tenants and reducing moisture and mould inside your property.

Still need answers?

Phone us on
0800 478 123
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